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Automation Quality Control Manager (Remote)

RemoteBaranya, Baranya, HungaryMarketing

Job description

At Novakid, we have a mission to create the best in the world online education platform for children. With over 50,000 students, we are already one of the most popular language learning platforms for 4 - 12 year olds in Europe and Asia.

We have gotten this far, but there is so more to do and that’s where you come in!

The Role:

The Automation Quality Control Manager will play a crucial role in overseeing the quality assurance of our automated sales call system (voice robots). This position requires a blend of technical expertise in sales automation and a keen eye for script execution to ensure that voice robots deliver conversion rates not significantly lower than humans.

You will:

Develop and implement quality control standards and processes for voice robots in 11 languages

Lead and manage the testing and validation of voice robots to ensure they demonstrate conversion rate not significantly lower than humans.

Work closely with the Engineering and Analytics team to identify, analyze, and resolve system defects and inefficiencies.

Collaborate with cross-functional teams, including sales and IT, to ensure integration and alignment of quality standards.

Report weekly on the performance of voice robots, providing actionable insights and action points for improvement.

Stay updated with the latest trends and best practices in sales automation and quality control.

Ensure compliance with legal, ethical, and safety standards.

Job requirements

You have:

Excellent analytical and problem-solving skills, understand cause-effects, predict future trends, assess business risks.

Ability to identify the problem, suggest solutions appropriate to the specific market and implement them.

Degree in Statistics, Maths, Analytics or a related field.

Proven experience in customer success analytics, improving customer satisfaction, conducting sales quality control.

Strong knowledge of automation systems, software testing, and quality assurance methods.

Experience leading quality control teams.

Outstanding communication and collaboration abilities.

Familiarity with EdTech is highly desirable.

We offer...

Any location - remote work;

Full-time contract;

Flexible working hours, 40+ hours per week;

Friendly young team;

Interesting and promising project, looking forward to meeting you!

Bonuses and option programs are available.