Client support / Sales ES

  • Customer Operations

Client support / Sales ES

Job description

NovaKid - Novakidschool.com (online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK, and according to the teaching of the relevant European standards CEFR).

We are looking for a senior sales manager in Spain with knowledge of Spanish and English at the advanced level.

Duties

  • Sell online courses of English for the children 4 -12 years old

  • Communicate with customers who passed the trial lesson, and “bring” customers to the Payment (whatsapp, email and phone). Record clients for a trial session, assign the day and time of the trial session.

  • Work with objections, know the "pains" of the target audience

  • Inform customers about promotions and discounts

  • Implement of the key indicators (including the first response to the client up to 2 minutes)

  • Execute existing business processes: client support, promotional activities including influence marketing, following SLAs, etc.

  • Interaction with teachers (in English)

  • Lead the client's history in CRM

Job requirements

Requirements:

  • Higher education is desirable

  • Knowledge of English (at least С1)

  • Knowledge of Spanish - Advanced (at least C2) or Native

  • Knowledge of the Russian language is welcome, but not necessarily

  • Experience of working in sales form 5 years

  • Experience of working in a language school welcome

  • Organizational skills

  • Ability to work with a lot of information

  • Responsibility and care

  • Multi-tasking

Conditions

  • Remote work. We are very good at it.

  • 40 hours per week

  • Interesting and promising project, please contact us!