Customer support / Sales Romania

  • Client Operations

Customer support / Sales Romania

Job description

Novakid is an international English language school for children 4-12 years old, which allows children to remotely learn a foreign language according to a teaching program that meets European CEFR standards (Novakid teachers are from the US, UK and other countries). Moreover, we are an advanced IT company of 550+ professionals.


We are looking for an client support manager/sales manager with knowledge of Romanian at the advanced / bi-lingual level.

Duties:


  • Sell online English courses for children
  • Communicate with customers who passed the trial lesson, and “bring” customers to the Payment (whatsapp, email and phone). Record clients for a trial session, assign the day and time of the trial session.
  • Execute existing business processes: client support, promotional activities including influence marketing, following SLAs, etc
  • Processing of incoming applications for a trial lesson
  • Interaction with teachers in English (written via chat and voice)
  • Supporting clients via chats

Job requirements

  • Higher education is desirable;
  • Knowledge of English (at least B2, C1+ is better);
  • Knowledge of Romanian - Advanced (at least C1/C2);
  • Experience of working in a language school welcome;
  • Experienced PC user;
  • Organizational skills;
  • Ability to work with a lot of information;
  • Responsibility and care;
  • Multi-tasking.

We offer:

  • Remote work
  • Friendly young team
  • Unlimited holidays
  • Flexible working hours, 40 hours per week