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Client support manager (Poland)

  • Remote
    • Warsaw, Wielkopolskie, Poland
    • Gdansk, Łódzkie, Poland
    +1 more
  • Client Operations

Support users in the Polish language

Remote work

Full time work - 40 hours per week

Working schedule: Sunday-Wednesday, 12:00-23:00 Polish time.

Job description

NovaKid - online-school for children 4 -12 years old, where children remotely learn English language with teachers from the US and the UK. Our customers come from more than 50 countries all over the world. We have 100K+ students and 4K+ teachers. Our international team is proud of 450+ developers / support managers and marketing gurus.

We are looking for a Client Support Manager for the Polish region

Job requirements

Requirements:

  • Knowledge of Polish - Advanced (at least C1)

  • Knowledge of English (at least B2)

  • Experience of working in a language school welcome

  • Experienced PC user

  • Organizational skills

  • Ability to handle lots of information

  • Responsibility and care

Duties:

  • Support users in the Polish language by resolving issues that arise during lessons. Handle complex inquiries via chat or phone.

  • Assisting with translations into Polish language (instructions, clients’ responses templates etc)

  • Assisting with Non Assisted Support (chat bot)

Conditions

  • Remote work

  • Full time work - 40 hours per week

  • Working schedule: Sunday-Wednesday, 12:00-23:00 Polish time

  • Interesting project, please contact us!

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