Communication Systems Manager

We’re Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with native-speaking teachers.

Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children’s psychology and learning methods.

“Our Vision is to change the way ESL children learn English by making it more engaging, elective, fun, and accessible. The ability to master the English language from an early age is critical to achieving a path of greater success and fulfillment, socially, emotionally, academically and professionally.”

– Max Azarov, Founder

Role Overview:
The CS Systems Manager will oversee Novakid's main communication systems, including Intercom and telephony. This role requires active management of settings, user permissions, and troubleshooting. The manager will also update training materials, handle contracts and payments, and look for better communication solutions.

Key Responsibilities:

• Manage and adjust settings for Intercom and telephony systems, including user management and permissions.

• Ensure smooth operation of these systems, focusing on functionality and user satisfaction.

• Provide first-line technical support and customize settings for specific projects.

• Develop and keep up-to-date guides and training materials for new features or system updates.

• Negotiate contracts and manage payment processes for communication services.

• Test and evaluate new tools to improve system capabilities.

• Research and develop alternative communication solutions to meet changing needs.

Qualifications:

• Proven experience managing platforms like Intercom and complex telephony systems.

• Strong analytical and troubleshooting skills.

• Excellent organizational skills, able to manage multiple tasks and projects.

• Experience with contract management and financial processes is beneficial.

• Effective communication skills, able to work with cross-functional teams.

• Innovative and proactive in implementing technological improvements.

• Preferably experienced in a fast-paced, tech-driven environment.

• Excellent spoken and written English.

This position suits a tech-savvy, detail-oriented person who excels in a dynamic, remote setting and is dedicated to upholding high communication standards in a global educational setting.

We offer:

• Remote work;

• Opportunity to work in an innovative, fast-growing edtech company;

• A creative and collaborative work environment.

• Comprehensive professional development and leadership growth opportunities.

• The chance to have a meaningful impact on the lives of young learners around the world.

• Unlimited holidays