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Sales Automation Projects Manager (Remote)

  • Remote
    • Belgrade, Beograd, Serbia
  • Client Operations

Job description

At Novakid, we are on a mission to build the world’s best online education platform for children. With over 80,000 students and 2,500 teachers, Novakid is already one of the most popular language learning platforms for children aged 4–12 across Europe, Asia and Latin America.

We’ve achieved a lot — but there is so much more to do. That’s where you come in.

We are now looking for a Sales Automation Projects Manager.

You will:

  • Maintain, optimize, and further develop existing automated communication flows (e.g., WhatsApp, voice bots).

  • Design and implement new automation flows.

  • Analyze current team processes and automation flows; propose, implement and assess improvements.

  • Manage external providers and partners.

  • Create and maintain JIRA tasks, process documentation, manuals, and recurring reports (weekly/monthly).

Job requirements

You have:

  • At least 3 years of experience in business process improvement and automation.

  • Hands-on experience with low-code/no-code automation platforms (e.g., Workato, Zapier, Make, etc.).

  • Ability to visualize processes clearly and effectively (AS IS / TO BE diagrams).

  • Strong communication skills (ability to advocate for your approach and justify solutions).

  • Proactive mindset and problem-solving approach.

  • Familiarity with prompt engineering (working with AI tools such as ChatGPT, Claude, etc.).

  • Experience independently creating and updating chat and voice bots, including writing and refining AI prompts.

  • English proficiency at Upper Intermediate level or higher (used for documentation and collaboration with colleagues/providers).

Bonus points:

  • Basic SQL skills (to fetch and verify data);

  • Experience working with complex, region-specific processes;

  • Ability to configure integrations (APIs, webhooks, databases);

  • Solid analytical skills (including A/B testing, Excel, ROI evaluation of implemented changes).

We Offer

  • 100% remote work (core hours GMT+3).

  • A friendly, international team that values collaboration and innovation.

  • Unlimited paid holidays — we care about outcomes, not clock hours.

  • The chance to shape the future of automation in a fast-growing global EdTech company.

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