Quality Control Manager (Remote)

We’re Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with native-speaking teachers.

Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children’s psychology and learning methods.

“Our Vision is to change the way ESL children learn English by making it more engaging, elective, fun, and accessible. The ability to master the English language from an early age is critical to achieving a path of greater success and fulfillment, socially, emotionally, academically and professionally.”

– Max Azarov, Founder

You will:

Quality control of text and voice communications in regions based on existing check lists.

Collection, systematisation, and analysis of assessment data in regions.

Provide feedback on team and individual performance in terms of quality control

Conducting individual training sessions for managers/ team leaders in the regions.

Participation in the grading process for support managers.

You have:

Personal experience in support for at least 3 years;

Strong excel skills;English proficiency level B2 or higher;

Strong written and verbal communication skills, ability to structure and present information;

Experience in quality control assessment is an advantage;

Experience with AI tools is an advantage;Experience in conducting training sessions/seminars is an advantage.

We offer:

• Remote work;

• Opportunity to work in an innovative, fast-growing edtech company;

• A creative and collaborative work environment.

• Comprehensive professional development and leadership growth opportunities.

• The chance to have a meaningful impact on the lives of young learners around the world.

• Unlimited holidays