Sales Team Coordinator

We’re Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with native-speaking teachers. Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children’s psychology and learning methods.  

We are now looking for a Sales Team Coordinator 

You will…

• regularly monitor manager performance metrics: workload, processed_rate, contact_rate, paid_rate

• Conduct regular quality assessments of calls, chats, performance

• Conduct tests and pilots to improve the performance of current procedures: Care Calls, Churn Prevention, Killer Base, Upselling in Active Base

• regularly evaluate the bonus system, make monthly calculations of bonus accruals

• regularly assess the quality of sales scripts, sales macros in Intercom and conduct tests to improve them

• together with the automation team, calibrate and evaluate the quality of automated flows and scripts, check that all managers regularly process contacts from robot flows

• make regular reports and presentations with the outcomes and results of secondary sales managers

• look for and encourage best practices among managers and communicate them to other team members

• provide feedback to regional leads on any possible staffing decisions

You have…

• 2+ years of sales or sales coordination experience, preferably in EdTech, e-commerce or other fast-growing B2C segments

• Understanding of key performance metrics: workload, processed_rate, contact_rate, paid_rate - experience analyzing and interpreting them

• Ability to conduct quality assessments of calls, chats, macros, automated scripts - with a focus on improving efficiency

• Skills in developing and testing new procedures, A/B tests, pilots Experience with CRM systems, bots and Intercom or similar communication automation platforms

• Good analytical skills, experience in preparing regular reports, dashboards, presentations for team and management

• Strong verbal and written communication skills - it is important to be able to give feedback, communicate best practices and propose staffing solutions

• Experience in teamwork and cross-functional interaction (e.g. with automators, regional leaders and CRM department)

• English: from B2

We offer…

Remote work. We are very good at it.

Flexible working hours, not less than 40 hours per week

Interesting and promising project